Please note: We can only process Returns and/or Refunds for items purchased from the MallUSA Shopping Network.
Our 100% Satisfaction Guarantee states, if you are not totally satisfied with your purchase, you may return the merchandise to us within 30 days for a refund or exchange.
You can request a Return Authorization # by emailing RA@MUSASN.com. Please include your order number and date of purchase.
The RA # and return shipping information will be forwarded to the e-mail address on the original order.
Each Returned item is subject to any applicable restocking fee. You are responsible for the return shipping cost unless the merchandise is damaged or defective. All returned merchandise must be in original factory condition, including all packaging materials, inserts, manuals, warranty cards (not filled-out) and all accessories. Please keep the UPS or USPS tracking information on hand to insure your goods are received.
ALL Exchanges are subject to the shipping costs to and from the supplier. Items must be received in their original condition and packaging, or a $5.00 per item restocking/repackaging fee will be charged. Please keep the UPS or USPS tracking information on hand to insure your goods are received.
Should your product become defective, please follow the Manufacturer's Warranty and Return Policy included with the product.
All Returns and Exchanges for ANY reason require a Return Authorization #, and cannot be issued on merchandise other than in it's original condition and packaging, or more than 30 days old. Return Authorization expires 30 days after receipt.
NOTE: Your email will be reviewed within 3 business days should all guidelines be followed.
"ALL SALES ARE FINAL" - - - Due to Manufacturers' restrictions and/or policies, an Accommodation Return on certain items will NOT be approved.
Products affected by this policy are identified by the phrase "ALL SALES ARE FINAL".
Any product(s) returned without following the Return Authorization procedure as outlined above will prevent processing and the merchandise will be refused.